Art XL231 Operations Instructions download pdf (Page 17)

ART XL 231 Dual 31 Band, 1/3 Octave Extended, Long Throw, Professional Equalizer

SERVICE

The following information is provided in the unlikely event that your unit requires

service.

1) Be sure that the unit is the cause of the problem. Check to make sure the unit

has power supplied, all cables are connected correctly, and the cables

themselves are in working condition.

2) If you find the unit to be at fault, write down a complete description of the

problem, including how and when the problem occurs. Please write down a

description of your complete setup before calling Customer Service.

3) Contact our Customer Service department at (716) 297-2920 for your Return

Authorization number or questions regarding technical assistance or repairs.

Customer Service hours are 9:30 AM to 5:00 PM Eastern Time, Monday through

Friday.

4) Pack the unit in its original carton or a reasonable substitute. The packing box

is not recommended as a shipping carton. Put the packaged unit in another box

for shipping. Print the RA number clearly on the outside of the shipping box. Print

your return shipping address on the outside of the box.

5) Include with your unit: a return shipping address (we cannot ship to a P.O.

Box), a copy of your purchase receipt, a daytime phone number, and a

description of the problem.

6) Ship only your unit (keep your manual!) to:

Yorkville Sound

4625 Witmer Industrial Estates

Niagara Falls, New York 14305

ATTN: REPAIR DEPARTMENT

RA# ____________________

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Art XL231 Operations Instructions Page 17