Art HQ231EQ User's Guide download pdf (Page 11)

SERVICE

The following information is provided in the unlikely event that your unit requires service.

1) Be sure that the unit is the cause of the problem. Check to make sure the unit has power

supplied, all cables are connected correctly, and the cables themselves are in working condi-

tion.

2) If you find the unit to be at fault, write down a complete description of the problem, including

how and when the problem occurs. Please write down a description of your complete setup be-

fore calling Customer Service.

3) Call the factory (585-436-2720) for a Return Authorization (RA) number.

4) Pack the unit in its original carton or a reasonable substitute. The packing box is not rec-

ommended as a shipping carton. Put the packaged unit in another box for shipping. Print the

RA number clearly on the outside of the shipping box. Print your return shipping address on

the outside of the box.

5) Include with your unit: a return shipping address (we cannot ship to a P.O. Box), a copy of

your purchase receipt, a daytime phone number, and a description of the problem.

6) Ship only your unit and its power supply (keep your manual!) to:

APPLIED RESEARCH AND TECHNOLOGY

215 TREMONT STREET

ROCHESTER, NEW YORK 14608

ATTN: REPAIR DEPARTMENT

RA# ____________________

7) Contact our Customer Service department at (585) 436-2720 for your Return Authorization

number or questions regarding technical assistance or repairs. Customer Service hours are

9:00 AM to 5:00 PM Eastern Time, Monday through Friday.

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Art HQ231EQ User's Guide Page 11